Wraptor Manual — Index
The customer-facing product manual. Each module links to its plain-language guide and its technical counterpart in ../reference/.
See also: Workflow map · Personas
Job lifecycle
| Module | What it is | Reference |
|---|---|---|
| Jobs | The Kanban job board — create, track, and move every wrap/PPF/tint job through your workflow from lead to completion | ref |
| Digital Vehicle Inspections | Check-in/check-out condition walkarounds — 9-slot photo/video grid, a shop-customizable graded checklist (OK/Attention/Fail), damage notes, on-screen customer e-signature, customer-visible on Track with a PDF; run from the installer tablet or the job's Inspection tab | — |
| Quotes | Build and send itemized price quotes — optionally as Good/Better/Best tiers — draft one straight from a WrapStudio design or an inbound email, get customer approval via a no-login public link, and convert approved quotes to jobs; opt-in automated follow-ups and dead-quote win-back keep sent quotes moving — plus the public request-a-quote intake form | ref |
| Proofs | Upload artwork mockups, send a no-login approval link to the customer, collect pinned comments and change requests, and record a signed three-disclaimer approval before production — includes the public proof-approval touchpoint | ref |
| Calendar | Schedule installs and bay bookings across month/week/day views, quick-schedule ready jobs from the unscheduled list, watch bay utilization, and edit events — with bay double-booking warnings | ref |
| Invoicing & billing | Turn an approved quote into an invoice, send it, collect card or bank (ACH) payments through a no-login pay link (deposit then balance) or record manual offline payments (Check/Zelle/Cash/Other), void invoices, and sync invoices, payments, and customers to QuickBooks or Xero — lives on the Invoices & Payments tab of the Billing screen, includes the public pay touchpoint | ref |
CRM & comms
| Module | What it is | Reference |
|---|---|---|
| Customers | Your CRM contact book — add companies or individuals (full form, quick-add, or paste-from-signature), store multiple contacts, vehicles, and brand kits per customer, and view each customer's full job history | ref |
| Inbox (WraptorMail) | Your shop's email inside Wraptor — read, reply, compose, and search customer mail with attachments both ways; Smart Inbox classification, customer/job linking, scheduled sends, quiet hours, and optional forwarding. Solo includes one mailbox; Pro supports up to three | ref |
| Messages | Email history and composition at /messages (all-emails feed, sent log, threaded customer conversations, compose) plus global team chat (channels and direct messages) accessible from the Wraptor AI panel on every page | ref |
| Vehicles | Your catalog of every wrappable asset — cars, vans, trucks, trailers, boats, and more — with make/model/year, dimensions (full & 3/4 wrap sq ft, install hours, wheelbase), VIN/plate, and links to the customer and every job on that vehicle | ref |
| Online Booking | Your public booking page — customers snap a photo for an instant AI ballpark from your rates, pick a date, and pay a deposit that holds it; you confirm with one tap | — |
| Warranty Certificates | Register film + coverage on a completed job; the customer gets a branded, printable certificate with an Active/Expired badge | — |
| Mobile App & Notifications | Install Wraptor on your phone and get leads, bookings, and payments on your lock screen | — |
| Certified Network | A private Wraptor Pro benefit for shops that need design or installation help; it is not a public consumer design storefront | — |
| Fleets | A read-only rollup of every customer with 2+ vehicles — see each fleet account's contact, vehicle list, and active/completed job counts, and jump to any vehicle's latest job | ref |
Production & inventory
| Module | What it is | Reference |
|---|---|---|
| Inventory | Track rolls (vinyl/laminate/specialty), shop supplies, and printer ink across three tabs; estimate and deduct material per job, reconcile to actual usage, watch low-stock and low-ink alerts, and see usage trends and burn rate | ref |
| Purchasing | Vendors and numbered purchase orders (draft → ordered → received) with PDF + email to vendor, one-click reorder of low-stock items grouped by preferred vendor, and a receive flow that bumps shelf stock and auto-books the expense in one transaction | — |
| Equipment | A register of machines (printers/plotters/laminators) and hand tools, plus recurring preventive-maintenance schedules with auto-rescheduling and a completion log; overdue tasks surface in Daily Ops | ref |
| Colors | Three color libraries in one screen — your shop's house palette, per-customer brand colors, and the full built-in Wraptones catalog (search, filter by family, favorite, export an ASE swatch file) — each with hex, CMYK, and Pantone | ref |
| Ops | Your shop's daily open/run/close checklist — three grouped lists (Opening, Production, Closing) with progress bars that reset each day; check off tasks, customize the routine for your shop, and reset for the next shift | ref |
Creative & files
| Module | What it is | Reference |
|---|---|---|
| Studio | Your in-house AI creative suite — turn a phone photo of a finished wrap into a showcase image, before/after, short video, or captioned social post; manage reusable backdrops; and vectorize logos to SVG — all from one screen | ref |
| WrapStudio Design | A full vector design app for wrap production — pen tool to print-ready PDF with CutContour separations, panelization with lap lines, per-panel cut files, AI design generation as editable layers, a locked photo-to-template flow with AI outline tracing, a print-intent CMYK Production Color Mode with nearest-vinyl matching, CSV-driven Fleet Data Merge (one vector PDF per vehicle), and the design→proof→quote→inventory loop | — |
| Files | Every job's photos and documents in one searchable, shop-wide browser — upload artwork, references, and install/completion photos to jobs (tagged by category), auto-convert iPhone HEIC photos, set job cover thumbnails, and find any file by name or job number | ref |
| Designs | The retired public design-order flow and its retained fulfillment boundary — /designs and /designs/order now send buyers to /shops; shops design in WrapStudio, and Pro shops can publish shop-funded white-label Magic Wrap | ref |
Growth & insight
| Module | What it is | Reference |
|---|---|---|
| Website Builder | An AI-generated multi-page shop website — wizard builds structure, theme, copy, and imagery from real shop facts; edit live on the canvas or via an approval-gated chat copilot; hosted on your subdomain or custom domain with SSL; quote requests land in the Lead Inbox | — |
| Marketing | Your growth suite in one tab strip — a Lead Inbox for directory and email inquiries, branded newsletters with an AI Writer, a jump to Studio, Social packaging that turns finished renders into captioned posts, and an Autopilots gallery of every automation engine with real 30-day stats; the Lead Inbox is free, the rest unlocks on a paid plan | ref |
| Imports | The /import migration hub — bring customers + their vehicles and active jobs from OrbisX, Urable, Tint Wiz, Zoho, Jobber, or any CSV; recognized exports pre-map, everything else auto-maps (heuristics, then AI on demand); re-uploads update instead of duplicating | — |
| Calls | Call tracking on a dedicated forwarding number — every call logged on Leads → Calls matched to the customer/lead who dialed, with click-to-call and an automatic missed-call text-back (one per caller per day, custom template); number is concierge-provisioned | — |
| Autopilots | A gallery of every automated messaging engine your shop can run — quote follow-ups, dead-quote win-back, review requests, job-ready notify, appointment reminders, and lead second-touch — each with a plain-English description, real 30-day send counts, and a switch where one exists | — |
| AI (Wraptor AI) | Your shop's wrap-expert AI — a chat that troubleshoots installs, knows film/tint/PPF/warranty specs, and answers questions about your live shop data, plus a build-your-own knowledge base; available on a dedicated page and a slide-out panel on every screen (Manager/Designer by default) | ref |
| Reports | Your shop's business-intelligence dashboard — 12-month revenue and job-throughput charts, quote conversion funnel, average time per stage, top customers, stale-quote follow-ups, and a ranked Profit Leak Detector that flags unpaid invoices, thin-margin jobs, and stuck work; Manager-only, read-only, always live | ref |
Team & setup
| Module | What it is | Reference |
|---|---|---|
| Team | Add and manage your staff and control who can see what — a Members list (add/edit/deactivate/delete people, with login status) plus a Roles editor and click-to-toggle Permission Matrix; members can exist without a login (installers you only schedule), adding seats is plan-limited, and the screen is Manager-only | ref |
| Settings | Your shop's configuration hub on one page — business profile, logo, accent-color theming, multiple locations, workflow stages, production equipment, checklist templates, and the material/labor rate card that feeds quotes, plus the doorways to email, accounting, and subscription setup; bay operations live under Shop → Bays; Manager-only | ref |
| Onboarding | First-run setup without a wizard — when you start, a first-run picker asks whether you're a shop or an independent installer and what to do first, and a dismissible setup checklist on Home walks you through brand color, materials, shop details, inviting your team, and your first quote; you're dropped straight into a working shop and can finish setup at your own pace | ref |
| Plans | Wraptor Free is $0 forever with Directory leads, one active job, and one active quote. Solo is $99/mo or $990/yr for one seat/location, one mailbox, 25 GB, and 60 monthly AI credits; Pro is $199/mo or $1,990/yr for unlimited seats, one included location, up to three mailboxes, 200 GB, 500 credits, white-label Magic Wrap, and the private network. A Free shop can start one seven-day selected-plan trial with a card; it becomes paid unless canceled | ref |
| Dashboard overview | The manager's home screen at /dashboard (shown as Home in the nav) — a live, read-only pulse of the shop: KPIs (active jobs, completed this month, paid revenue, outstanding), job & quote pipelines, team workload, low-ink alerts, and a click-through recent-activity feed, plus a dismissible first-run setup checklist; Manager-only | ref |
Public flows
| Module | What it is | Reference |
|---|---|---|
| Track | The public, no-login job-status page your customer opens (wraptor.io/track/<code>) — a live progress tracker across your workflow stages with a plain-English status, expected completion date, drop-off/pickup inspections (photos, video clips, graded checklist, signed-report PDF), and one-tap buttons to review their proof or pay their invoice, plus a post-completion Google-review prompt; auto-created for every job, your branding on paid plans | ref |
| Directory | Wraptor's public shop directory at /shops — customers browse and compare shops, then contact or request a quote from the selected shop directly. Wraptor does not sell public designs, fund free concepts, or take the shop's lead | ref |
Public touchpoints proof-approval, pay, and request-a-quote are documented inside Proofs, Invoicing & billing, and Quotes respectively.
Freelance installers
| Module | What it is | Reference |
|---|---|---|
| Installers | The retained installer profiles, messaging, and escrow mechanics behind Wraptor's private Pro design/install network. Shop access is a Pro benefit, not a public buyer marketplace or separate public subscription tier | ref |